Privacy Policy
Effective 2026-07-01 · Version 1.0
This policy explains how Protega Fix handles personal information when you book repairs, track orders, or contact support.
Information we collect
We collect contact details, service addresses, product information, repair descriptions, photos or videos you provide, payment references, and communication records needed to deliver repair services.
How we use your information
Your information is used to schedule pickups or visits, diagnose issues, share quotes, process payments, coordinate logistics, provide support, and meet legal or warranty obligations. We do not sell personal data.
Sharing with repair partners
We share only the information required for assigned repair partners to perform the service. Partner technicians do not receive unnecessary personal contact details beyond what the job requires.
Data retention
Repair, payment and support records are retained as needed for service delivery, warranty, dispute resolution, and regulatory compliance. You may request account deletion or data access through our support channels.
Cookies and analytics
We use essential cookies for authentication and session management. Analytics events are limited to page and action metadata without issue photos, addresses, OTPs, or payment secrets.
Your rights
You may request access, correction, or deletion of personal data subject to legal and operational requirements. Contact support@protega.ai for privacy requests.
Security
We apply role-based access, server-side authorization, signed file URLs, and audit logging for sensitive operations. Report security concerns to support@protega.ai.
Contact
For privacy questions, email support@protega.ai or write to our registered office address shown on the Contact page.